Terms of service

1. Who can use LoopLens

LoopLens is a business service. You may use it only on behalf of a business, and only if you are at least 18 years old and can bind that business to these terms. The person who creates the account is the account owner. By creating an account you accept these terms for the business.

You may connect only Gmail or Google Workspace inboxes that you own or are authorized by the business to connect.

2. What LoopLens does

LoopLens reads the Gmail inboxes you connect, looks for inbound customer and sales conversations that have waited too long for a reply, and tells the account owner about them in reports and alerts. LoopLens has read-only access to Gmail. It does not send, draft, label, archive, move or delete email, and it never contacts your customers or leads. You decide whether and how to reply.

Detection is automated and uses an AI model. It will sometimes miss a waiting conversation or flag one that does not need a reply. LoopLens helps you notice conversations; it does not guarantee that every lead is found, and you remain responsible for your own customer communication.

3. Beta

LoopLens is in beta. Features may change, and the service may be interrupted while we improve it. Until Google completes its review of LoopLens, Google shows an "unverified app" warning during Gmail connection and may let a Google Workspace administrator block LoopLens for their domain.

4. Your account

You must give accurate signup information. Signup confirms your email address and mobile phone number. Keep your login secure. You are responsible for activity under your account.

5. Plans, billing and cancellation

The Free Audit plan is a one-time audit of one inbox at no charge. Failed scan attempts may be retried until the first successful audit; the Free Audit does not provide recurring free monitoring. Starter, Pro and Business are monthly subscriptions, priced in US dollars per business as shown on our pricing page. Paid plans scan daily and differ by the number of inboxes you can connect.

Paid plans are billed in advance each month through our payment processor, Stripe, and renew automatically until cancelled. You can change plans, update your payment method or cancel from Billing in the app. A cancellation takes effect at the end of the current paid period, and monitoring continues until then. Fees already paid are not refunded, except where the law requires it.

If a payment fails, monitoring continues for 7 days; if payment still has not succeeded, paid monitoring stops until it does. We may change prices with at least 30 days' notice by email; the new price applies from your next billing period after the notice.

6. Acceptable use

You agree not to:

• connect an inbox you are not authorized to connect;
• use LoopLens to break the law or to violate anyone's privacy rights;
• try to access another customer's data, probe or disrupt the service, or get around its limits;
• copy, resell or reverse engineer the service, except where the law allows it.

7. Your data

Your business owns its email and data. You give us permission to process it only to provide LoopLens to you, as described in our privacy policy and Google user data disclosure. Our use of data received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. How long we keep data is described in our retention section of our privacy policy.

8. Alerts and account messages

Paid plans include alerts about conversations that need a reply. LoopLens sends alerts only to the account owner, by email to the owner's sign-in address, never to your customers or leads. Text message alerts, if made available, are optional and require your explicit opt-in. Any separate terms will be shown before you opt in. We may also email the account owner about the account, billing and changes to these terms. Alerts depend on phone and email networks we do not control and may be delayed or not delivered.

9. Closing your account

The account owner can close the account from the app at any time. A free account closes right away. A paid subscription is cancelled and the account closes at the end of the paid period. When the account closes, scanning stops, LoopLens tries to revoke its Google access for every inbox still connected, and your account data is deleted from the LoopLens app 30 days later, except for the limited records described in the retention section of our privacy policy. If LoopLens cannot confirm a revocation, you can remove LoopLens in your Google Account under Security, Third-party apps and services. We may suspend or close an account that breaks these terms or that we must close by law; where we can, we will tell you first.

10. Disclaimers

LoopLens is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will be uninterrupted or error-free, or that it will find every conversation waiting for a reply.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data, even if told they were possible. Our total liability for all claims relating to LoopLens is limited to the amount you paid us in the 12 months before the claim, or $100 if you paid nothing.

12. Indemnity

You will defend and indemnify us against third-party claims arising from inboxes or data you connect without authorization or from your breach of these terms.

13. Changes to these terms

We may update these terms. We will post the new version here with a new effective date and, for material changes, email the account owner at least 30 days in advance. Continuing to use LoopLens after the change takes effect means you accept the new terms.

14. Governing law

These Terms are governed by the laws of the State of Nevada, excluding its conflict-of-laws rules. A claim arising out of or relating to these Terms may be brought in any court that has jurisdiction over the claim and proper venue under applicable law.

15. Company

CLICKETY CLACKS LLC, 848 N RAINBOW BLVD NUM 9063, LAS VEGAS, NV 89107.