Privacy policy

The short version

• LoopLens has read-only access to the Gmail inboxes you connect. It cannot send, delete, label, archive or move email.
• LoopLens reads message headers and Gmail's message snippets, the short excerpts of message text that Gmail provides. It never downloads full message bodies and does not store the snippets. See Automated detection and TypeSafe.
• Alerts go only to the account owner, by email to the owner's sign-in address. LoopLens never contacts your customers or leads.
• We do not sell your information or use it for advertising.
• When you close your account, we try to revoke Google access for the inboxes still connected and delete your account data from the LoopLens app 30 days later, with the exceptions described below.

Information we collect

Account information. When you sign up, our sign-in provider collects your email address and mobile phone number and confirms both. We store your email address, phone number, business name, business time zone and the identifiers our sign-in provider assigns to you.

Gmail data. When you connect a Gmail or Google Workspace inbox, LoopLens reads recent messages (from the last 30 days) using read-only access. For each message it reads the date, sender, recipients, subject, message identifiers and the Gmail message snippet, a short excerpt of the message text. It does not request full message bodies or attachments. From this, we store:

• the connected inbox's email address;
• Gmail thread and message identifiers, which let you open the conversation in Gmail;
• the reasons a conversation was or was not flagged, recorded as codes rather than text;
• the email domains of people in the conversation (for example, example.com) and a one-way fingerprint of the subject line;
• one-way fingerprints of message snippets and a short coded summary of each conversation's state, so we can tell when it changes.

We do not store message snippets, subject lines in readable form, or message bodies. More detail is in our Google user data disclosure.

Google sign-in tokens. To keep reading your inbox, we store the token Google issues when you connect it. We use it only to read the connected inbox.

Alert information. Alerts are sent by email to the account owner's verified sign-in address. If you turn on text alerts once they are available, we store the phone number they go to. We keep a record of each alert we send, including when it was sent and whether it was delivered.

Billing information. Payments are handled by Stripe. We receive and store your Stripe customer and subscription identifiers, your plan and payment status. We do not receive or store your card number.

Technical information. Our servers log requests to the app, such as the page requested and the time. We use cookies only to keep you signed in and secure your session; see Cookies below.

How we use information

We use information to provide and administer LoopLens: to find customer and sales conversations waiting on a reply, show you the evidence, alert the account owner, bill your subscription, keep the service secure and meet legal obligations. We do not use your information for advertising, and we do not use Gmail data for any purpose other than providing LoopLens to you.

Automated detection and TypeSafe

LoopLens is built to use an AI model from TypeSafe to decide whether a conversation is a customer or sales conversation that needs a reply. When it is used, LoopLens sends TypeSafe the Gmail message snippets, which side of the conversation sent each message, the connected inbox's email address, internal account and inbox identifiers, and your business name and type, and does not keep the snippets after the scan.

TypeSafe's public terms say:

• TypeSafe does not use the data we send it to train AI models without our consent.
• TypeSafe keeps data for as long as reasonably necessary for its service and business purposes.
• TypeSafe may derive usage telemetry, including classifications, and use it to improve its products.

You can read them in TypeSafe's privacy policy, customer agreement and data processing terms.

Who we share information with

We do not sell personal information. We share information only with service providers that help us run LoopLens, and only what they need:

• Google, to read the inboxes you connect and to revoke access when you close your account.
• TypeSafe, the AI model provider described under Automated detection and TypeSafe.
• Clerk, for sign-in, account security and confirming your email address and phone number.
• Stripe, for subscriptions and payments.
• Resend, to deliver alert emails to the account owner's sign-in address.
• Twilio, to deliver text message alerts to the account owner's phone, once text alerts are available.
• DigitalOcean, which hosts the LoopLens app and its database.

We may also disclose information if the law requires it, to protect the rights and safety of our users or the public, or as part of a merger, acquisition or sale of the business. In a merger, acquisition or sale, we transfer data received from Google APIs only after obtaining your explicit prior consent, and it stays subject to the commitments in this policy and the Google user data disclosure.

Who at LoopLens can see your data

A small number of LoopLens staff can view customer reports to operate and secure the service. Reports contain the reason codes and Gmail links described above, not message text. Staff cannot read your email through LoopLens.

Cookies

The LoopLens app uses cookies that keep you signed in and protect your session, including cookies set by our sign-in provider, Clerk. It stores display preferences, such as light or dark mode, in your browser. We do not use advertising or analytics cookies. The getlooplens.com marketing site sets no cookies.

How long we keep information

Never kept by LoopLens

• Message bodies and attachments. LoopLens never downloads them.
• Message snippets and readable subject lines. LoopLens reads them during a scan, then discards them. Only one-way fingerprints are kept.

While your account is open

We keep the following while your account is open so your reports and history stay available. Closing your account starts the account-closure and data-deletion process described below.

• account information: email address, phone number, business name and time zone;
• the alert email address and, if you turn on text alerts, the alert phone number;
• connected inbox email addresses and Google tokens;
• scan results, flagged conversations and their evidence codes;
• alert history;
• billing status and Stripe identifiers;
• a log of account actions, such as connecting an inbox or changing a plan.

Removing an inbox in the app revokes LoopLens's Google access for that inbox and deletes its stored token. If LoopLens can't confirm the revocation, the inbox stays connected and the app shows an error. You can also remove LoopLens at any time in your Google Account under Security, Third-party apps and services.

When you close your account

The account owner can close the account from the Account page. A free account closes right away. A paid account closes at the end of the period already paid for. When the account closes:

• scanning and alerts stop;
• LoopLens tries to revoke its Google access for every inbox still connected to the account;
• sign-in to the account ends.

If LoopLens cannot confirm a revocation, you can remove LoopLens in your Google Account under Security, Third-party apps and services.

30 days after closing, we delete from the LoopLens app the account's users, connected inboxes, Google tokens, scan results, evidence, flagged conversations, alert settings and alert history.

Kept after closing

• Billing records are kept for 12 months after closing, then deleted. Stripe keeps its own payment records under its own policies.
• A closure record: a minimal record that the account existed and was closed, and a log of account actions with names, addresses and other details removed. We keep this to show that the closure and deletion happened.
• Backups and server logs. The 30-day deletion schedule applies to data in the LoopLens app. It does not set the retention period for backup copies or server logs.

Service providers

Clerk, Stripe and Twilio keep records of sign-in, payments and text messages under their own retention policies. TypeSafe's public terms are summarized under Automated detection and TypeSafe.

Security

LoopLens has read-only Gmail access, so it cannot change or send your mail. Google tokens are stored on our servers in files that only the LoopLens service can read, and sign-in is handled by Clerk. No system is perfectly secure, and we cannot guarantee the security of information. If we learn of a breach affecting your information, we will notify you as the law requires.

Your choices

• Stop Gmail access. Remove LoopLens in your Google Account under Security, Third-party apps and services, or close your LoopLens account.
• Stop text alerts. If text alerts become available and you opt in, reply STOP to any LoopLens text.
• Close your account. The account owner can close the account in the app. See How long we keep information above for what happens next.
• Privacy rights. We will honor the rights privacy law gives you.

Children

LoopLens is a business service for people 18 and older. We do not knowingly collect information from children.

Where information is processed

LoopLens is offered in the United States, and we and our service providers process information in the United States.

Changes to this policy

We will post any changes here with a new effective date. For material changes, we will email the account owner before they take effect.

Company

CLICKETY CLACKS LLC, 848 N RAINBOW BLVD NUM 9063, LAS VEGAS, NV 89107.